Comm100

APRIL 17, 2018

One often overlooked aspect of customer service is sourcing customer feedback. What many managers don’t understand is that customers are often willing to give feedback to brands they have done business with and some, in fact, are eager to do so! The Importance of Customer Feedback. How to Collect Customer Feedback.

Feedback 194

Feedback How To Roadmap Survey 194

SurveySensum

JANUARY 18, 2024

Especially when those survey forms feel like exam question papers rather than quick feedback forms. Being in the industry for the past 10+ years I understand the value of gathering customer feedback , so I clicked on “start survey” and set out to give my honest opinion. Are they gathering feedback or testing my vocabulary?

Survey 52

Survey Guidelines Feedback Communication 52

ChurnZero

JANUARY 28, 2022

Collect feedback and adapt. So, I’d like to give a quick shoutout to Lauren Dill , Director of Success & Services at Ellevation Education, and Kelly Jo Drey , Partner Success Operations Manager at FreeWill. If you’re like me, that means not doing anything with the software until it becomes absolutely necessary to do so.

Software 98

Software How To Feedback Training 98

ChurnZero

JANUARY 28, 2022

Establish your audience Define clear expectations Execute your rollout strategy Collect feedback and adapt Document everything I’d be lying if I said I came up with these strategies on my own. Many of us have been part of teams that introduce a new software and utter the dreadful, open-ended phrase: “Just play around with it.”

Software 52

Software How To Feedback Training 52